General FAQ:

Q: Are subscriptions still available?

A: Subscriptions are no longer available for purchase.

Q: When will I be able to buy tickets for America’s Journey?

A: Tickets for America’s Journey are on sale now here, on our website! It’s as easy as clicking the BUY TICKETS button in the top right corner and finding March 27th on the calendar.

Q: Will I be able to purchase single tickets to RVS concerts this season?

A: Yes! They’re available now! Click Buy Tickets in the top right, or return to the home page and select a specific concert there.

Q: Why isn’t X concert happening at Y venue? Has there been some sort of mistake?

A: Rest assured, there has been no mistake. We scheduled our concerts in a way that would ensure the most comfortable, accessible concert experience for all of our patrons. If you’d like to know when and where our concerts are this season, please check out the current season.

Q: Am I able to change my seat for a concert?

A: Seat changes may be made until 5pm the day prior to a performance and incur a $5 fee per transaction. Season subscribers are obligated to sit in their seats chosen or renewed at the time of subscription, unless circumstances make that impossible. If that’s the case, no need to fret – call our Box Office at (541) 708-6400 or email at tickets@rvsymphony.org at your earliest convenience.

Q: What if I can’t use my ticket?  

A: You are strongly encouraged to release any tickets you cannot use to the RVS Box Office before noon on the day of the performance. If your ticket(s) are repurchased, the returns are tax deductible and a donation letter will be sent to you to use at tax time. As our performances frequently sell out, your turned-in tickets enable more patrons to have the opportunity to attend the performances.

A: FOR THE 2021-2022 SEASON: During this unique season, we are unable to take back or refund any tickets. Instead, please consider sharing them with a friend, neighbor, or someone with whom you’d like to share the symphony experience.


Refund Policy: ALL SALES ARE FINAL. No refunds. Exchanges can be made depending on availability and incur a $5 fee per transaction.  In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management.  In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management and may not include additional ticketing fees (i.e., ticketing operations fee, shipping fees, etc.).


Q: What if I have lost my ticket(s)? 

A: Never fear! Call the Box Office at (541) 708-6400 prior to the performance for replacement tickets or they can also be reprinted on site before the performance.

Q: Can I bring my kids?

A: All COVID-19 vaccinated children over the age of 6 (six) are welcome to the Rogue Valley Symphony. Parents, please sit with your kids.  All concertgoers must have a ticket and their own seat regardless of age. 

Q: Do I need to know about the music before the concert?

A: Not at all! That’s one reason we love performing live music – it can be enjoyed without any prior musical or historical knowledge. If you’d like to know more about the pieces, though, our Music Director Martin Majkut gives a pre-concert talk one hour before each Not at all! That’s one reason we love performing live music – it can be enjoyed without any prior musical or historical knowledge. If you’d like to know more about the pieces, though, our Music Director Martin Majkut gives a pre-concert talk one hour before each Masterworks performance in the hall for ticket holders.  He usually talks for a half hour about the works to be heard in that performance and is frequently joined by the soloist(s)/composer.  If we are unable to provide a pre-concert talk, you will be emailed a pre-recorded version prior to the concert.  Also, look for our Program Notes online. 

Q: How do I know when to clap?

A: Applause is an excellent way to let the symphony know they’re appreciated. Please clap or cheer whenever you feel called to do so.

COVID-19 FAQ

Q: Will I have to wear a mask during the concerts?

A: Per Oregon mandate, all patrons and staff are required to wear masks at all times while inside the concert hall, including during the performance. This applies to all three of our venues.

Q: I can’t/won’t get vaccinated for COVID-19. Will I still be able to attend concerts?

A: At this time, all patrons, performers, and staff are required to be vaccinated for COVID-19 in order to physically attend a concert. For those who cannot due to being immuno-compromised, not presenting proof of vaccination completion at least two weeks prior to the event to our Box Office by the deadline (5pm, night before) or any other reason AND you already have a subscription, we will have a digital option available for you. Let us know by 5pm the day before the concert, or at your earliest convenience by calling the Box Office at (541) 708-6400 or emailing us.

You can send in your proof of vaccination by emailing us a picture or scan, or physically mailing or bringing it into the office at 33 N First Street, Suite 1, Ashland, OR 97520.

Rogue Valley Symphony has decided on this as our policy with our hearts and minds toward keeping all of our patrons, many of whom are seniors and/or immuno-compromised, safe. Please do what you think is best for your safety and comfort, and know that you have our thanks for remaining steadfast over the last year, and into the future. 

Q: If I give my tickets to someone else, how will you verify their vaccination status?

A: If you know a concert for which you will be giving your tickets to someone else, let us know who will be picking those tickets up and we will hold them for that person at will call. That person will have to show their proof of vaccination at the time they are picking up their tickets.