Volunteering

Ushering

There are number of volunteer opportunities with the Rogue Valley Symphony. Most prominent is our esteemed team of ushers, who assist our patrons to have the best possible concert experience. If this sounds like something you’d like to do, please fill out our Usher form or contact the Box Office with your full name, a preferred email address, and your personal calendar in hand.

Ashland and Grants Pass performances rely upon the dedication of our volunteer ushers, who help to make concerts run smoothly and are often the first point of contact with Symphony patrons. An usher arrives before the concert and reports to the Patron Services Manager, Lisa. Before the concert, the ushers scan tickets, hand out programs, direct the flow of patrons in the hall, open and close the doors, and assist elderly or disabled patrons to their seats as needed. After the concert, the ushers work with the Patron Services Manager to collect programs and any personal belongings left in the hall.

A volunteer usher needs excellent people skills, the ability to stand for extended periods, the ability to work as a team, and a commitment to friendly service. Attire consists of black pants or skirt, and a white or black button-up top. This opportunity is available at the Ashland and Grants Pass venues.

If you’re interested in helping with events or other volunteer opportunities, stay tuned.

General FAQ:

Q: Am I able to change my seat for a concert?

A: Seat changes may be made until 5pm the day prior to a performance and incur a $5 fee per transaction. Season subscribers are obligated to sit in their seats chosen or renewed at the time of subscription, unless circumstances make that impossible. If that’s the case, no need to fret – call our Box Office at (541) 708-6400 or email at tickets@rvsymphony.org at your earliest convenience.

Q: What if I can’t use my ticket?  

A: You are strongly encouraged to release any tickets you cannot use to the RVS Box Office before noon on the day of the performance. If your ticket(s) are repurchased, the returns are tax deductible and a donation letter will be sent to you to use at tax time. As our performances frequently sell out, your turned-in tickets enable more patrons to have the opportunity to attend the performances.

A: FOR THE 2021-2022 SEASON: During this unique season, we are unable to take back or refund any tickets. Instead, please consider sharing them with a friend, neighbor, or someone with whom you’d like to share the symphony experience.


Refund Policy: ALL SALES ARE FINAL. No refunds. Exchanges can be made depending on availability and incur a $5 fee per transaction.  In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management.  In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management and may not include additional ticketing fees (i.e., ticketing operations fee, shipping fees, etc.).


Q: What if I have lost my ticket(s)? 

A: Never fear! Call the Box Office at (541) 708-6400 prior to the performance for replacement tickets or they can also be reprinted on site before the performance.

Q: Can I bring my kids?

A: All children over the age of 6 (six) are welcome to the Rogue Valley Symphony. Parents, please sit with your kids.  All concertgoers must have a ticket and their own seat regardless of age. 

FOR THE 2021-2022 SEASON: Until there is a COVID-19 vaccine certified for children 12 and under, those under the age of 12 are unable to attend the Symphony, as at this time we are requiring all patrons, staff, and performers to be vaccinated.

Q: Do I need to know about the music before the concert?

A: Not at all! That’s one reason we love performing live music – it can be enjoyed without any prior musical or historical knowledge. If you’d like to know more about the pieces, though, our Music Director Martin Majkut gives a pre-concert talk one hour before each Masterworks performance in the hall for ticket holders.  He usually talks for a half hour about the works to be heard in that performance and is frequently joined by the soloist(s)/composer.