I have more specific questions about subscriptions, tickets, or concerts.
For First Time Visitors
COVID-19 FAQ
Q: Will I have to wear a mask during the concerts?
A: As there is no Oregon state mandate in place as of March 12th, 2022, patrons are not required to wear masks while attending Rogue Valley Symphony concerts, but should use their own comfort and discretion when choosing whether or not to wear one.
Q: I can’t/won’t get vaccinated for COVID-19. Will I still be able to attend concerts?
A: At this time, patrons at all three of our venues are not required to show proof of vaccination or negative test in order to attend concerts.
Rogue Valley Symphony reserves the right to change or alter this policy as circumstances require.
Q: Can I bring my kids?
A: All children over the age of 6 (six) are welcome to the Rogue Valley Symphony. Parents, please sit with your kids. All concertgoers must have a ticket and their own seat regardless of age.
Do I need to know about the music before the concert?
Not at all! That’s one reason we love performing live music – it can be enjoyed without any prior musical or historical knowledge. If you’d like to know more about the pieces, though, our Music Director Martin Majkut gives a pre-concert talk one hour before each Masterworks performance in the hall for ticket holders. He usually talks for a half hour about the works to be heard in that performance and is frequently joined by the soloist(s)/composer. If we are unable to provide a pre-concert talk, you will be emailed a pre-recorded version prior to the concert.
What should I wear?
Dress is anything from Birkenstocks and fleece vests to dresses and suits with ties. Be yourself and enjoy the music! And while the Symphony is a great opportunity to dress to the nines if you’d like, due to the close nature of theater seating and in consideration of those who may be allergic to fragrances, we ask that you refrain from wearing strong perfume or cologne.
When should I arrive?
If you already have your tickets, plan to arrive at least 15-20 minutes before the performance or pre-concert talk, which takes place one hour prior to the concert. If you need to purchase tickets or pick them up from Will Call, plan to arrive at least 20-30 minutes before the performance or pre-concert talk. This will allow you time to park, cruise the concert hall, peruse the program, and find your seats with time to spare.
What if I arrive late?
We understand that unexpected events or just life in general can hold you up sometimes. Once you arrive at the concert hall, our box office staff will show you in at the next appropriate break in the program, which may be after the current movement or piece, or may not be until intermission.
Can I use my phone or tablet during concerts?
Use of any camera and recording devices are prohibited in the auditorium out of respect for the performers and fellow attendees. Please refrain from text messaging during the performance. Remember to turn off phones, pagers, and watch alarms/chimes before the concert starts. Feel free to take pictures of the concert hall, selfies with your programs or tickets, or check in to the Rogue Valley Symphony on social media before the concert begins!
How do I know when to clap?
Applause is a great way to show your appreciation for the performers. If you aren’t sure when to clap, don’t worry – you can easily join in once the applause has begun, or feel free to applaud whenever you feel! We highly encourage your authentic reaction to the music.
General FAQ:
Q: When will 2023/2024 subscriptions be available?
A: Most likely in Quarter 2 of 2023. Join our Newsletter with the form on the right to be the first to hear about next season!
Q: Can I purchase single tickets to RVS concerts this season?
A: Yes! They’re available RIGHT NOW!
Q: Do you have any ticket specials?
A1: If you have an Oregon Trail card, you can present it to purchase tickets at our office in Ashland or at the Box Office on the day of the concert for $5 each.
A2: We offer group sales for groups of 10+ attendees. If you’d like to take advantage of this offer email our Patron Services Manager.
A3: We have a student rate! Present a valid student ID at our office in Ashland or at the Box Office on the day of the concert for $5 tickets.
Q: Do I still have to pay the convenience fee if I call or come into the office?
A: Yes, our fees are universal. Unfortunately we cannot change the name of the fee with our current ticketing system. The fee we apply is along the lines of service or handling fees and helps to cover the cost of ticket stock, credit card fees, the fees charged to us by our ticketing system, postage and printing costs, and venue fees.
Q: Why isn’t X concert happening at Y venue? Has there been some sort of mistake?
A: Rest assured, there has been no mistake. There are so many great arts offerings in the Rogue Valley that we can’t always have access to all 3 halls each weekend. At times, the ensemble required or added choruses, visuals, or number of instruments don’t fit on the Recital Hall stage. If you’d like to know when and where our concerts are this season, please check out the current season.
Q: Am I able to change my seat for a concert?
A: In appreciation of your continued patronage, we are eliminating seat change fees as of the 22/23 season.* Seat changes may be made until 5pm the day prior to a performance. Season subscribers are obligated to sit in their seats chosen or renewed at the time of subscription, unless circumstances make that impossible. If that’s the case, no need to fret – call our Box Office at (541) 708-6400 or email at tickets@rvsymphony.org at your earliest convenience.
* Seat change and exchange fees at the Craterian Theater are subject to the discretion of the venue management.
Q: What if I can’t use my ticket?
A: You have multiple options – while we can’t offer refunds at this time (see policy below), you can exchange your ticket one for another of our concerts at no charge or donate the tickets back to Rogue Valley Symphony by Wednesday the week of the performance. The returns are tax deductible and a donation letter will be sent to you to use at tax time for the base value of the tickets (minus fees).
Refund Policy: ALL SALES ARE FINAL. No refunds. Exchanges can be made depending on availability. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management and may not include additional ticketing fees (i.e., ticketing operations fee, shipping fees, etc.).
Q: What if I have lost my ticket(s)?
A: Never fear! Call the Box Office at (541) 708-6400 prior to the performance for replacement tickets or they can also be reprinted on site before the performance.